Purchased games not on account after merging/resetting password of accounts

Question

Help! All of my purchased games are gone from my Meta Quest 2.

I recently dusted off my quest 2 after many years of not playing. After some trouble logging in to my Facebook account due to its use of an email I no longer have access to, I was able to log in and get the new app installed on my phone. It prompted me to merge with a Meta account, so I did.

However, none of my previous purchases appear to be connected to my account. I tried factory resetting the headset, clearing my browser cache, re-installing the app, every answer I could find on the internet, with no success... so now I am here, desperate for help.

Choleni · Accepted Answer

Hi immadd 🙂There was a deadline for migrating the Oculus account to a Meta account.All accounts not migrated by March 29, 2024, were deleted.Users received emails about this date.However, you may talk to support, maybe they can still restore your purchases.You can do that via email, chat or whatsapp here:Get support | Meta Store Good luck🤞

immadd · Answer

Thank you for the help! I was able to get in contact with live support and found the issue. Turns out, there was a linking/login issue with my old account. We found the solution after troubleshooting.

Now I'm off to play Job Simulator 🙂

Purchased games not on account after merging/resetting password of accounts

2 replies

Get Help

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO