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Babytooth04
New Participant
August 9, 2026
Question

Requesting Manual Review for Unplayable Game Refund (Vail)

  • August 9, 2026
  • 2 replies
  • 59 views

I recently purchased Vail ($30), but the game is severely glitchy, broken, and unplayable for me. I am well within the standard refund window (under 2 hours of playtime and bought within 14 days).

​When I reached out to chat support, my refund was repeatedly denied due to an automated flag on my account regarding previous refund history.

​Thank you for your help.

2 replies

Choleni
Choleni
Honored Contributor
August 9, 2026

Hi Babytooth_04​ 🙂

Here is no Meta team, the mods are employees oft forum software provider. They can't help you.

You have to deal with Meta support about your refund.

If you only tried the chat option, maybe try WhatsApp HERE

Good luck! 🤞

    Maccyb123
    Honored Contributor
    August 9, 2026

    Yes, unfortunately if you are constantly refunding games, it gets flagged as abuse of the system. However, try the links from Choleni​ to talk a human Meta support person. They might help, but if your history is full of refunds, they might think this is just another one and refuse. Good luck anyway. In future try to read the reviews before buying a game, it will save you from constant refunds that get your account flagged. Vail, for example has quite a high rating of 4.8 from over the past few years but newer reviews are mentioning instability and crashes. When you make your appeal, might be a good idea to screenshot a few of the recent reviews complaining about bad performance and include them in your message. 

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