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VaultBoy1982
New Participant
July 20, 2026
Question

UK Account Glitch: Horizon Worlds Missing

  • July 20, 2026
  • 2 replies
  • 77 views

Hi Meta Community Managers.

Two weeks ago I completely lost all access to all worlds I often visited via Horizon Worlds. The world’s menu has disappeared entirely from my Meta Quest 3S headset, and searching the store shows nothing.

When trying to use the Horizon Mobile App, I get an error saying it is “not available for everyone yet”

I am based in the United Kingdom. I  am an active HorizonPlus member. I have already contacted support and I was told there were no restrictions on my account, but they closed the ticket saying it is temporarily unavailable. This is an error because other UK user have access. I mainly use my headset and mobile app for Worlds, therefore if this isn’t going to be resolved promptly I may aswell cancel my HorizonPlus membership.


Could a moderator please escalate this profile bug to the engineering team so that my app access can be manually refreshed?

thanks 

 

    2 replies

    steve40
    steve40
    Honored Contributor
    July 21, 2026

    Meta is Permanently Shuttering the VR Version of 'Horizon Worlds' in June | Road to VR

     

      Maccyb123
      Honored Contributor
      July 21, 2026

       As steve_40 says, Horizon Worlds is being slowly shut down. But there is no point in writing to Meta Community Managers here because there are no Meta Community Managers involved in or monitoring this site since 2025. The managers here work for the hosting company Khoros and are not connected to Meta. Your request here has basically entered a black hole from which it will never return. If you wish to speak to a human Meta Support person directly about your situation, click on the options in the link below. The WhatsApp link is the best one from what I hear. But don't expect much, I reckon by the time the Quest 4 arrives Worlds will be gone. Just note Horizon Plus is the game subscription service and is not connected in any way to Worlds, so having it or not makes no difference. 

      https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

       

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