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mccallen10
New Participant
December 29, 2025
Question

Unable to make purchases

I keep getting this error when trying to make a purchase on my child’s account. He has quest cash available but unable to use it.

Request Not Completed We noticed something unusual and, for your security, this request couldn't be completed.

Please try again later, or visit our Help Center.

I have sent 2 private messages regarding this issue with no response still.

    9 replies

    Choleni
    Choleni
    Honored Contributor
    December 29, 2025

    Hi mccallen10​ 🙂

    Unfortunately, many users are facing this issue.

    But not all accounts are affected, maybe you can use your account to gift the game to the child account. I know, this is not a satisfying solution🙁..... but at least your child could play the game.

    Beside PMs....you can contact support via email, chat or WhatsApp HERE

     

     

    omid082424
    Participant
    December 29, 2025

    I've been corresponding with them for about 10 - 20 days. It's been completely fruitless.

    Choleni
    Choleni
    Honored Contributor
    December 29, 2025

    Yeah...... still; I will provide the link to support, hoping for either a miracle or that this can be resolved.

    I think, Meta should hear/see the complains of their customer not only in the forum.

    You see, I don't know why some accounts have this issue or how to solve it. So, the only thing I can do, is tell people to contact support and maybe use the workaround by using another account to gift the game to the main account..... which sometimes work and sometimes not🤷‍♀️

    I'm so, so sorry for all the people☹️

      mccallen10Author
      New Participant
      January 1, 2026

      MetaStoreHelp​  I’ve messaged you via private twice now and no response at all. What the heck is going on with your services. He has $70 in his quest account that he cannot use. I can’t transfer to me to buy either. You all need to fix this!

      steve40
      steve40
      Honored Contributor
      January 1, 2026

      It's New Year's Day. They are probably not even at work.

        jayh8you
        New Participant
        January 15, 2026

        This problem is insane ive done a little looking around and alot more people face this problem its actully been a problem for a WHOLE YEAR with no real solution

        Maccyb123
        Honored Contributor
        January 15, 2026

        @jayh8 Yes, others do have the problem. In some cases the problem is with the security features in place on the buyers financial services or payments provider. I had the same issue, they couldn't solve it at Meta and then I discovered that they had International payments, were blocked. What was embarrassing for me was, that I switched off the option for foreign transfers and totally forgot! 😂. I'm not saying it's your problem, and I know there are problems in the Meta system but lots of people have solved it by contacting their payment providers. 

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