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neariah
New Participant
September 17, 2026
Question

Unauthorized purchases made after I sold my Meta Quest and accidentally left my account signed in

  • September 17, 2026
  • 2 replies
  • 65 views

I recently sold my Meta Quest headset and unfortunately forgot that my Meta account was still signed into the device.

The person who purchased the headset is now using my account to make purchases with my saved payment method. I did not authorize these purchases, and I have contacted Meta Support to request refunds and help securing my account.

On September 17, 2026, two purchases were made:

  • Hip Hop Mixtape 2: $11.90
    Order #1319796307878739
  • Hip Hop Mixtape: $12.98
    Order #1319795447878825

I have screenshots showing both purchases and can verify that I am the owner of the Meta account and the payment method.

The problem is that Meta’s support system says there are no devices associated with my account because I no longer own the Quest. This prevents me from getting through the support/refund process.

I need help from a Meta representative with:

  1. Reviewing these purchases as unauthorized
  2. Processing refunds for the purchases
  3. Removing my account/payment information from the Quest I sold
  4. Preventing any additional purchases from being made through my account

I would really appreciate if a Meta support representative could help escalate this to the appropriate team. I can provide proof of the purchases, account ownership, and the sale of the device if needed.

    2 replies

    steve40
    steve40
    Honored Contributor
    September 18, 2026

    There's no official support in these forums. No one here can do that for you.

    You should be able to log in to the Meta Horizon app on your phone and remotely factory reset the headset.

    You can also log in to Meta Accounts Centre on the web and delete your payment method.

    I doubt Meta would refund you, since it was your own fault.

    Good luck.

      Maccyb123
      Honored Contributor
      September 18, 2026

      Unfortunately, if you left yourself signed in, the purchases were not unauthorised. As far as Meta is concerned, the products were ordered legally on your account. Be careful in future. As steve_40 says, you can try but don't expect a refund as this was your responsibility. You could also try contacting the buyer and explain what happened. Maybe they'll reimburse you. It's unlikely as they were willing to steal your money in the first place, but it's worth a try. 

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