New Participant

Question

We noticed something unusual and for your security, this request couldn't be completed.

Forum|Forum|2 years ago
March 21, 2024
100 replies
21199 views

Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support.

(It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions)

Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support.

Message I get.

We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.

Show previous replies

M

MRBOOM105

Participant

Good luck to you all. I've had this issue for 3 years now and nothing has changed. I've resorted to only use my headset with PCVR. Support is absolutely a joke. To call it terrible would be a compliment. By far the worst support team I've ever seen. They know it's bad too, they never give out surveys lol.

G

Greasyweesy

New Participant

I've been having this problem for a bit now I bought virtual desktop and when I went to buy Bonelab or anything else on the store. I contacted support today but seeing how long its been for everyone else I dont think I'm going to find a solution any time soon. It sucks too because now I just have money on my account that I cant use.

M

MRBOOM105

Participant

*I was able to fix this by changing the email associated with my account. After the change I was able to buy stuff. Hope this helps. Good luck!

E

entitysalt

New Participant

Could you tell us how to?. Not to be rude or anything

B

BRVR10

New Participant

Hi, did this ever get fixed for you? And could you tell me how to fix this? As its happening to me now 😔

MrScottBull

Inspiring

It got sorted for me, yeah.

Just had to message their support and it only took a couple of days.

Obviously it was an inconvenience, but the support were polite and otherwise decent.

Remember to have as much information available as possible such as relevant account details as well as any recent purchases and whether you used a credit card or PayPal.

I could dream forever, and never stop. I could think of life and beauty, the stars that fade in the sky. The hearts of lovers, the dreams of dreamers.

K

kindapurplee

New Participant

Same my friend happens to owe me $30 and whenever he tries to give me anything that same thing, same exact sentence pops up and it sucks because he owes me money but he can't give me a gift card because he doesn't live near any shops or anything but it works for all my other friends and it's really annoying me. So if meta if you're watching this Please respond and fix this for me, please.

MetaStoreHelp

Community Manager

Hi there!

We're just checking in with you as it's been 24 hours without a response. Do you still require assistance with your query?

Thank you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

V

VizslaMom

Participant

I do need help with this

P

PtNick

Participant

Going on 3 weeks still no response from meta I have the same issue headset was received on December now still can't buy games an have not responded to me just keep telling me there looking into it

V

VizslaMom

Participant

Me and 4 of my friends are going g through thisnow... chats Lee's han helpful and support It's less than helpful as well. They act like this is the first time they've heard about it and I keep seeing more and more times where other people have this issue too. Have you received any compensation work around other than starting a new email and new credit card? Because I have tried the new email that doesn't work anymore. And I don't want to open a credit card just for a better que

Y

YakBeardedAuthor

New Participant

They did eventually get this working for me after 3-4 weeks of me reaching out. I can now purchase, although if I purchase any DLC it does not show up unless I do a factory reset of the vr device. A reinstall of the game or a reboot of the device does not help, has to be a factory reset and so far have been unable to solve that one and it's been 8 months.

S

spexx117

New Participant

Having same issue, its been a few months since I last used my headset. Was trying to buy the new map on Walkabout Mini Golf and the transaction wouldn't go through, I've tried 2 different debit cards and keep getting same problem.

V

VizslaMom

Participant

I'll let you know when it is fixed..... still unable to purchase

N

Natebev1000

Participant

Same, I personally think this is unacceptable. Also not to mention this is against the law. In all countries. So you know, meta can expect a class action lawsuit coming there way

V

VizslaMom

Participant

Can you imagine a class action law suit about them NOT taking money from lmao.... but seriously I am very irate that I can't do anything I have even tried quest cash and gift cards .... nothing works

Show more replies

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO