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Nova2040
Up and Coming
March 21, 2026
Solved

Where are my purchased clothes?

  • March 21, 2026
  • 3 replies
  • 144 views

Hello, I purchased some clothing items in the store, but an error occurred during the process. The coins were deducted, but the items are not in my wardrobe. When I go back to the store, the items are still listed with a price, as if I need to buy them again, and my money is gone.

Who can I contact about this? So far, this has happened with three items that I paid for but did not receive. At this point, I no longer trust the system and will not make any further purchases until my items are restored.

    Best answer by steve40

    You can contact official Meta customer support here.

    You're aware Horizon Worlds will be discontinued in VR soon, right? So you're probably wasting your money anyway, unless you want to play on your phone.

    3 replies

    steve40
    steve40Answer
    Honored Contributor
    March 21, 2026

    You can contact official Meta customer support here.

    You're aware Horizon Worlds will be discontinued in VR soon, right? So you're probably wasting your money anyway, unless you want to play on your phone.

    Nova2040
    Nova2040Author
    Up and Coming
    March 22, 2026

    Thanks for the info… oh no, I wasn’t aware of that. I usually just go there occasionally to play Super Rumble. Do you know if that will be discontinued as well?

    steve40
    Honored Contributor
    March 23, 2026

    EDIT: good news: Meta's CEO just announced that they will keep existing Horizon Worlds games in VR for the time being, but there will be no new worlds:

    Meta CTO announces Horizon Worlds is staying on VR for existing games : r/OculusQuest