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SagharDara
New Participant
April 22, 2025
Solved

Advertising Account Restrictions

  • April 22, 2025
  • 8 replies
  • 2500 views
I have been trying to fix a problem that I have with an ad account since last night. I have sent several messages but don't have a response.
 
I have two business pages,
 
My assistant used to run ads on the first page and never reported any issued to me about the ad account.
 
I have been working on the new page, and checked  everything when I was creating an ad account. I went through a good number of meta blueprint courses to make sure, I am doing everything right. I tried running an ad last night and found a problem with it running. when I looking into the ad setting, it set account restrictions. I checked and all previous accounts from my personal and other business page looked ok, when I started digging deeper, It showed account restrictions on two of my ad accounts.

 

However, when I looked into the ad manager for those accounts there were no rejected or restricted notices on any of the ads. however on top of the page, it showed the account restriction. When I click on the more details to find out about it, the page is clear with no information. 

Can I ask someone to help me resolve this problem?

Thanks

      This topic has been closed for replies.
      Best answer by MetaStoreHelp

      Thank you for letting us know!

       

      As previously advised, here at Meta Quest Support, we don't have the tools or resources to access and assist with Facebook or Meta Business-related issues. We are limited to product inquiries, Horizon/Meta account issues, and/or Meta product shipping-related issues. Due to this, we would need to direct you to the Meta Business Help Center to get assistance, as we have no methods of contact or assistance through our end.

       

      We hope this helps! 

      8 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      April 24, 2025

      Hi SagharDara! Thank you for bringing this issue to our attention. We completely understand how important it is to ensure you're able to run your ads as usual. 

       

      Just to clarify, is this issue related to a Facebook or Instagram account? 

       

      At Meta Store Support we provide support for Meta Quest products and services only. However, we would love to point you towards the form that you can use to request a review of your account.

       

      Let us know!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      SagharDaraAuthor
      New Participant
      April 24, 2025

      Thank you for the reply. This is a Facebook account.

      MetaStoreHelp
      MetaStoreHelpAnswer
      Community Manager
      April 24, 2025

      Thank you for letting us know!

       

      As previously advised, here at Meta Quest Support, we don't have the tools or resources to access and assist with Facebook or Meta Business-related issues. We are limited to product inquiries, Horizon/Meta account issues, and/or Meta product shipping-related issues. Due to this, we would need to direct you to the Meta Business Help Center to get assistance, as we have no methods of contact or assistance through our end.

       

      We hope this helps! 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      faiqharris
      New Participant
      April 24, 2025

      It sounds frustrating to deal with account restrictions without clear feedback. Since the issue isn’t explained in Ad Manager, I’d recommend reaching out through Meta’s Business Support directly via the Help Center. You can also try the "Account Quality" section for any hidden flags. Hopefully, support gets back to you soon with more clarity!

      SagharDaraAuthor
      New Participant
      April 24, 2025

      Account Quality does not explain anything. And unfortunately the Help Centre is not helpful because the articles explain that I should click on What to do next. But I don't have that option on those accounts. 

      AJNT05
      New Participant
      June 26, 2025

      Also have the same issue with my account. No details for the restriction and no option to appeal a review for restriction. Can you guys fix this? Or not? This is frustrating!

        alicia677739
        New Participant
        July 28, 2025

        same here! any I've tried so many ways to contact support and nothing!

        Tankermen
        New Participant
        July 23, 2025

        your support system is a joke didnt even help me or let me have the ability to buy games again this is day 22 and 4 mouths trying to buy games again 

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