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jackoch2022
New Participant
December 27, 2022

failed pc connection has ruined the whole meta experience

For the first 4 days the oculus connected to my laptop without an issue but since then it fails to connect to any pc or laptop with any recommended cable. hours spent in forums has drawn a blank and being able to actually speak to someone at Meta seems impossible. I've lost the will to live, its made xmas a stinker as the main reason for buying it was to play blade & sorcery nomad with mods but as this is no longer an option (strange as it worked for 4 days) then i'm close to taking this thing back. The lack of tech support is a real let down and the days spent going round in circles in forums and videos is tedious. why on earth isn't there a simple contact us option that actually contacts meta and why would it just stop connecting?

first impression of meta and the oculus 2 has been less than impressive.

1 reply

MetaStoreHelp
MetaStoreHelp
Community Manager
December 27, 2022

Hey Jacko.ch.2022! We see that you are having issues with your link connection. We do hear you and know how important it is to get you back up and running. We do have a support team that handles these issues and they are available to speak with you. We have chat, email, and even callback options to get you connected with someone who will assist you further. To get connected to one of our specialist just go here and follow the prompts as best as you can. Do not worry if you can not find your issue in the suggestions, just choose the best option and you can explain everything when you are connected. 

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