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tiestheunissen
New Participant
December 17, 2019

How to disable support for Gear VR?

Hy. Im a developer on a vr application that uses oculus. Currently we support the devices Gear VR and the Oculus GO. 
But after the update of the oculus sdk we want to disable the support for the Gear. In the settings of the app (In oculus) I desellected all the mobile phones under the Gear but when I upload a new build it still cries about test compatibility for gear vr. What did I miss?

14 replies

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Ohanl6on
Participant
January 17, 2020
Thanks for sharing.
BrianGPS
New Participant
January 24, 2020
Experiencing the same issue. Ensured that my Supported Devices (in dashboard) only indicated Go (I have no interest in building for Gear VR).
Repinging @NinjaGG
Thanks!

mousebear
mousebear
Honored Contributor
January 27, 2020
Thanks for the info, everyone. We're digging into this now - will update once I get an update.
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations: 1. Gather any and all logs , screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.) 2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1). 3. Tag me @mouse_bear once you have done so!
guwahatiplanet
New Participant
February 14, 2020
Hi Everyone,
For the longest time I thought it was the issue with GearVR support. I found it was because I didn't add my email ID as a user in the channel, although I was an admin (which is weird). This thread helped:
https://forums.oculusvr.com/developer/discussion/80383/not-compatible-incompatible-oculus-go-build-resolved
Hope this helps you all also.
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