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cyborgxr07
cyborgxr07
Up and Coming
August 24, 2023

MQDH not able to login behind corporate Proxy using oculus account

Hello , 

 I am not able to login to the MQDH using my oculus login inside my organization.

The error seems really bad. Attached.

IS there a way to configure the proxy for MQDH?

login-error-behind-proxy

Thanks to reply soon !

Regards

 

20 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
August 25, 2023

Hey there cyborgxr07! Thank you for reaching out to us regarding your account login issue. Login issues are never fun and we want to ensure our customers are able to access their accounts at all times so we will be more than happy to help.  So that we can gather further information in regards to this, we would like to invite you to our private messaging section. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We will be looking forward to hearing back from you in regards to this.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    cyborgxr07
    cyborgxr07Author
    Up and Coming
    August 26, 2023

    any solution MetaStoreHelp  ?

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 27, 2023

    Hey again cyborgxr07, so we did find a few things that can be done for this type of issue.

     

    These domains need to be whitelisted:

    • oculus.com
    • facebook.com
    • fbcdn.net is the "Facebook Content Distribution Network" and delivers photos and videos to people who use Facebook
    • akamaihd.net is another Content Distribution Network used by some of the biggest tech companies in the world to stream audio and video and host downloads.

    If these domains are not whitelisted in secured networks (school, work, private, etc.) you will likely have network connection issues.

     

    You'll also need to open the following ports to allow outbound connections:

    • 443 (TCP)
    • 3478 (TCP)
    • 50000-59999 range (UDP)

     

    If this doesn't work, we highly recommend speaking with your I.T. department to see what can be done.

     

    We hope this information was helpful!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      cyborgxr07
      cyborgxr07Author
      Up and Coming
      August 27, 2023

      @MetaQuestSupport  I will check this and update you.. Thanks for your support !

      Tx

       

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      August 27, 2023

      No problem cyborgxr07, we hope this helps!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      cyborgxr07
      cyborgxr07Author
      Up and Coming
      September 11, 2023

      Hello MetaStoreHelp , 

      IT team checked and the traffic doesn't seems to be routed to these URLS .It is goign to graph.oculus.com and it is already allowed.

      What could be the reason.

      The error which the tools shows doesn't give any meaningful info. It is some Json error. (Not even like authentication failed or ssl failed)

      Why there is no option to set up proxy like many other tools ( Android studio, etc) 

      What could be the possible fix?

      Regards

       

       

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 11, 2023

      Hey there! Thanks for getting back to us after contacting your IT team. We appreciate your continued patience and cooperation in getting this resolved. Just to clarify, are you only experiencing this issue when inside your organization? If so, can you try using a different network connection? Let us know if that makes a difference! 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      cyborgxr07
      cyborgxr07Author
      Up and Coming
      September 19, 2023

      Can you please tell us the urls to be whitelisted for below ?

       

       

      We need to whitelist them.

      Login issue resolved as of now.

      Regards,

       

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 19, 2023

      Howdy cyborgxr07, seeing as we have provided you all of the URLs and ports we have knowledge to, let's get you over to our Developer Support for better assistance.

       

      You can click here to go to the Developer Support page, or you can copy and paste this link: https://developer.oculus.com/support/

       

      They more more tools and resources that can address this issue, and they have more experience with development processes. 

       

      We hope this information was helpful, and we wish you luck on this journey!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      cyborgxr07
      cyborgxr07Author
      Up and Coming
      September 20, 2023

      Hello MetaStoreHelp  , 

      Thaks for the prompt response. We have mailed to them and waiting for the revert.

      Regards,

       

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