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Anonymous
May 19, 2021

Not receiving remittance payments anymore

Hi,


I'm a long time developer for the Gear VR and Oculus GO. I have a paid game on the Oculus Store which I released in 2017. I used to receive my payments once they passed the $100 threshold. However, I noticed that, since sometimes last year (or maybe before?), I don't anymore and the amount keeps carrying over. I followed the "Payment Support for Oculus" from the Oculus Developer Dashboard but it only seems to take me to problems related to the Facebook platform...

 

I'm not sure who to contact about this problem, could someone from the support department please help me to resolve this issue?

 

Thank you for your help 🙂

      4 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      May 20, 2021

      Hi Anonymous, please fill out the forum here. Thanks!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Anonymous
      June 9, 2021

      Thank you for your quick reply and sorry for the delay. I followed your advice and filled up the form you sent. I'll let you know when I receive an answer. Thanks again for your help 🙂

      Anonymous
      February 11, 2022

      I think there might be a problem with the payment system there, not sure about everything else. Before I decided to open business and merchant accounts on https://genome.eu/business-account/, I used to have problems with transactions all the time, but now I know that I'll send or receive payments with ease and securely.

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