Honored Contributor

NOTICE: Issues affecting build uploads and various services (07/03/19)

4 replies
1282 views

We are currently experiencing issues affecting various platform services. Our engineers are aware and currently working to fix these issues. In the meantime, please refrain from uploading any builds to your dashboard.

We ask for your patience until this time.

J

joshsackman

New Participant

@NinjaGaijin Can you give an estimated time to resolution? Will it be today?

mousebearAuthor

Honored Contributor

Thank you, everyone, for your patience. Our services should now be functioning normally. If you are still experiencing issues with the dashboard and/or uploading builds, please reach out to me directly at https://developer.oculus.com/contact

If you need immediate help or want additional support/context on an issue you are having with our platform or integrations: 1. Gather any and all logs , screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.) 2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1). 3. Tag me @mouse_bear once you have done so!

H

Heaney555

Up and Coming

I'm still getting stuck on "Waiting for processing to begin" for over 1 hour today.

mousebearAuthor

Honored Contributor

Thanks for the heads up, and for your patience. Our engineers have pushed a fix for this issue - try uploading your build once more. If it still does not work, please ping me/reach out to me directly at https://developer.oculus.com/contact

If you need immediate help or want additional support/context on an issue you are having with our platform or integrations: 1. Gather any and all logs , screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.) 2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1). 3. Tag me @mouse_bear once you have done so!

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