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EJMB100
New Participant
August 31, 2023

Single Pass Rendering not working with Quest 2 v56

Hi,

After upgrading to v56, my app no longer worked. We found the issue was due to single pass rendering. We switched back to multi-pass and the app works again. However, we give up performance. Any suggestions on how I can get single pass working with v56?

Thanks!

8 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
September 1, 2023

Howdy, EJMB100! It looks like one of your app features isn't working after updating Meta Quest 2. Not being able to choose your VR experience can put a damper on your VR fun, so we'd love to investigate this for you. We recommend reaching out to developer support, as they'll be better equipped to answer your questions. You can submit a ticket for support and one of their best agents will be in touch. Thank you for your time!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
EJMB100Author
New Participant
September 1, 2023

Seems like I’m caught in a loop and unable to access developer support. The link provided does not take me to a place where I can submit a case or chat with someone to assist. Pls advise how to reach the appropriate team.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 4, 2023

    Hey there EJMB100! We know going in circles when trying to fix issues can certainly be frustrating, and we absolutely don't want you to continue dealing with that at all. While that developer support link is correct, we definitely understand how the process may get confusing from there and want to help clear that up for you. To make sure this goes smoothly, we will include all of the necessary steps to contact developer support here:

     

    1. Go to the Developer Support Center and click on the "Sign In" link in the upper right corner.
    2. Sign In to your Developer Account.
    3. Then use the Contact Us form to create a Support request.
    4. Once created you can monitor your support request using this link.

     

    We're happy to help, so let us know if you run into any further issues!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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