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Hgdd
New Participant
January 18, 2023

Tablet casting causes a flashing gray box

I've been using my tablet to cast to my quest 2 with the oculus app perfectly fine for a while but for some reason when I cast now the screen goes gray and changes sizes constantly. Is this issue fixable? I am on a Galaxy a7 tab lite if that helps.

4 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
January 18, 2023

Hey Hgdd_! Thanks for reaching out! We can see that your tablet casting is giving you problems. We're aware of how uncomfortable that is, so let's settle this right away! Here is an article with steps to help assist you with the casting issue you are experiencing. To rule out if the problem is with the tablet or the headset, please try the instructions listed below:

  • Cast with another phone
  • Cast from another app (Netflix, Spotify, YouTube)
  • Ensure all 3 devices are on the exact same network. (ex. If the router has a 5GHZ and 2GHZ channel, all the devices must be on the same channel)

If you have any questions, please don't hesitate to ask. We will be patiently watching for your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    January 19, 2023

    Hey Hgdd_! We just wanted to follow up to see if you were able to resolve the casting issue you were experiencing when using your tablet device. Feel free to reach out to us if you have any questions. We'll be glad to assist you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    HgddAuthor
    New Participant
    January 23, 2023

    Casting on my phone works but my tablet still is struggling.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    January 24, 2023

    Thank you Hgdd_, for providing us with that update. We would like to work with you to look into this further. If you could go here and create a ticket we can get you connected with one of our specialists who will be able to assist you further. Our support team is waiting to hear from you. 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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