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mar806964
New Participant
July 3, 2024

Unauthorized charge

My card was just charge for $538.74….. I only started an account to make this post?! I need some assistance right now 

3 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
July 3, 2024

Hey there, mar.806964! We definitely don't want for you to be on the hook for an unauthorized charge! Our support team will be happy to take a look and see if we can get this taken care of if you can reach out here.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
mar806964Author
New Participant
July 3, 2024

Thank you; that would be greatly appreciated… my bank confirmed an attempt for the purchase; however it was reversed. It is unsettling for many reasons why there was an attempt from a company I do not have an account for alongside the fact that it was also made on a foreign card.

MetaStoreHelp
MetaStoreHelp
Community Manager
July 3, 2024

Hey mar.806964, we're glad to hear that the charge was already reversed and you did not lose any money! Online charges like this are unfortunately quite common with stolen credit card numbers. If you have not, yet, we would strongly recommend making sure that your bank cancels the card that was charged and issues you a new card number.

 

Here is the link to our support portal again if you still want our team to take a look.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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