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PatrickEphemeral
Participant
March 23, 2023

WebXR Bug in Oculus Quest 2 Browser - Show Stopper Bug - How to Get Help

I am developing a game for the Quest 2 that will be browser based.  I noticed a bug where the app freezes / crashes for a few seconds and then resumes.  I spent a week debugging and was able to find that it reliably happens when looking straight backwards (180 degree turn from the initial orientation).  I checked in other webxr games with different engines and confirmed it can be reproduced there too, so it is definitely an oculus thing and not a my game thing.

I am extremely frustrated with what finding help for this issue.  Is there anywhere to open a ticket with Meta?  Any link I have found doesn't work.  The game represents a significant investment and this bug makes it unplayable.  

Here is a video of the bug in a paired down app with hardly anything going on: https://drive.google.com/file/d/1zxEyYvY5hj91Qhi96RaZJ4dYwY8SkTGi/view?usp=sharing

11 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
March 23, 2023

Hey there @PatrickEphemeral, we see you are trying to open a support ticket and we want to help you out, as we understand how important this game is for you! Well look no further, you can reach out to us via Developer Support, and we'll get right into this issue for you. We hope this information was helpful and to see your web-based game is a hit soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
PatrickEphemeralAuthor
Participant
March 23, 2023

Thanks, anytime I go to the support ticket website I get this: 

 

I have done the signup (that's how I got here)

 

MetaStoreHelp
MetaStoreHelp
Community Manager
March 23, 2023

No problem @PatrickEphemeral, we're glad to help guide you in the right direction! We will inform you that once you get to the link we provided, you will need to sign-in to be able to send a developer support ticket. Good luck, and we hope you have a nice day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
PatrickEphemeralAuthor
Participant
March 23, 2023

@MetaQuestSupport, Please reread my last message. No part of the "support" site is working.  Is it just not working for me?  I have reset my password, logged out logged in, visited in incognito.  I am always directed to the page saying I need to sign up, but when I sign up, I am just logged in.

Here is a video of my attempt at reaching support.  Am I doing something wrong?

Video of "Support" 

PatrickEphemeralAuthor
Participant
March 23, 2023

MetaStoreHelp Is there another place I could go for this kind of assistance.  The Administrative Changes team wrote back that they can not help with this issue.  This is their response:

Hello,
 
Thanks for reaching back out. Our team handles developer focused issues with our app administration and review process. We are unable to to help with this type of request.
 
Bug and technical support issues are better handed through the VR Developer Forums. I see that your post is pretty active and you will receive further support through there. They are better suited to help you there.

 



MetaStoreHelp
MetaStoreHelp
Community Manager
March 23, 2023

Howdy there, @PatrickEphemeral! We understand that you're having trouble developing the app, and we know that this can be confusing, so we'd like to point you in the right direction and encourage you to report a bug for this issue. We'll leave the link here so you can report the bug you're experiencing.

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
PatrickEphemeralAuthor
Participant
March 23, 2023

Cool cool cool cool.

I used my meta hands to type a really descriptive bug report on this dinky window here:


I feel super confident that the message I sent into the ether will result in this being fixed. 

I will try to reach others elsewhere.

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