Stuck on reboot screen

You can force a factory reset using the physical buttons on the headset or remotely via the Meta Quest mobile app.

​Option 1: Using the Hardware Buttons

1. ​Force Shutdown: Press and hold the Power button for about 10–15 seconds until the bootloop stops and the headset fully powers off.

1. ​Boot to Recovery: Press and hold both the Power button and the Volume Down (-) button simultaneously. Keep holding them until the boot screen appears.

1. ​Navigate the Menu: Use the Volume Up/Down buttons on the headset to toggle down to Factory Reset.

1. ​Select & Confirm: Press the Power button to select it, toggle to Yes, and press Power again to confirm.

​Option 2: Using the Meta Quest Mobile App

If the headset won't load the recovery menu properly, try trigger the reset from the paired phone:

1. ​Open the Meta Quest app on the paired smartphone.

1. ​Go to Menu > Devices and select the Quest 3.

1. ​Tap Headset Settings > Advanced Settings.

1. ​Select Factory Reset and tap Reset to confirm.

​Hope this helps. Good luck!