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Sounve
New Participant
October 21, 2024
Question

CANT BUY GAMES

I’ve had nothing but problems with meta! I finally got a quest 2 and I set it to buy games then bam I got hit with an error. I tried a second card same error, tried a third and what do you know? Same error. So I thought it was just my bank and went out and bought a $50 giftcard and redeemed it, went to buy my game and what do you know? SAME ERROR I contacted meta support and they want me to wait a week for their response. I don’t have the time to wait for their bull. I’m just tryna give you guys money. This has been going on since 2021 from what I’ve seen. META FIX YOUR CRAP

    3 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 21, 2024

    Hi Sounve, 

     

    Thanks for reaching about this. We understand you are having trouble making purchases.

    This is not the experience we want for our users, so please shoot us a DM and we'll look into your issue for you!

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 22, 2024

    Hi Sounve,

     

    We're just checking in to see if you still need help with your issue.

    If you do, just shoot us a DM!

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 24, 2024

    Hello there, thank you for getting back to us with that information. 

     

    We have checked your account and can see that you have a case with our accounts team. They are currently working in the background to see what they can do to help with your case. I understand that the wait can be frustrating, but we assure you that everything is being done to progress your case further, it will just take a little more time, thank you for your patience.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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