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New Participant
October 1, 2024
Question

Not receiving emails regarding my Facebook or Instagram from Meta

Hello, I'm having a problem with the reception of the emails of META. I no longer receive emails from Meta (facebook, instagram...) and the phone number on my account no longer exists (I changed my phone number 3 years ago). 
I'm now asked to confirm by email or phone that it's really me when I log on to my instagram and I can no longer access it because I no longer have access to my phone number (which I can't change also on facebook) and because I'm not receiving the meta emails... 
I'm desperate... Can you help me? My mail receives all the other mails except these ones...

7 replies

MetaStoreHelp
Community Manager
October 1, 2024

Hey zoeilly, we're afraid to say we wouldn't be able to provide assistance in Facebook and Instagram related issues as we deal in only Meta Quest related products and services. We recommend you to contact Facebook Help Centre and Instagram Help Centre for the same.

We hope that helps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
zoeillyAuthor
New Participant
October 1, 2024

Oh, I misspoke. Sorry.

It doesn't work for metaquest too because I don't receive the 6 digit code to confirm my account ...

zoeillyAuthor
New Participant
October 1, 2024

I just sent you a PM.

Participant
November 6, 2024

Thanks for the clarification, Meta Quest Support! I’ll reach out to the Facebook and Instagram Help Centres for further assistance. Appreciate your help with Meta Quest-related matters!