Skip to main content
owenfuvm
New Participant
February 11, 2025
Solved

Replacement 3S for Quest 2

Dear Meta Team,

I’d like to suggest a trade-in program for Quest 2 users looking to upgrade to the Quest 3. Many of us have invested in the Quest ecosystem and would love an affordable way to transition to the latest hardware. A trade-in option directly through Meta could incentivize more users to upgrade while keeping them engaged in your platform.

Some potential benefits:

  • Encourages Quest 2 owners to stay within the Meta VR ecosystem.
  • Provides an eco-friendly way to recycle older headsets.
  • Makes upgrading more financially accessible.

Are there any plans for such a program? I think this would be a win-win for both Meta and the community.

    user901925786032222Answer
    Honored Contributor
    February 11, 2025

    Meta logistics are woefully unable to handle even the normal returns process for faulty headsets. Can you imagine how much worse it would be if they had trade-ins as well? Given that each would have to be evaluated and a value assigned, it would be labour-intensive (read: expensive) and I really don't see what would be in it for them. Potentially good for users but they are already getting new headsets at roughly cost-price so, again, what's in it for Meta?

    View in thread

    3 replies

    user901925786032222Answer
    Honored Contributor
    February 11, 2025

    Meta logistics are woefully unable to handle even the normal returns process for faulty headsets. Can you imagine how much worse it would be if they had trade-ins as well? Given that each would have to be evaluated and a value assigned, it would be labour-intensive (read: expensive) and I really don't see what would be in it for them. Potentially good for users but they are already getting new headsets at roughly cost-price so, again, what's in it for Meta?

    owenfuvmAuthor
    New Participant
    February 11, 2025

    Well, I don't think that they should take ALL returns/trade-ins, but in my case, I have a perfectly functional headset that has some software issues. I contacted consumer support, and they recommended me submit a forum (which I did). There is nothing I can do to fix mine, but because the headset I will be receiving (as a replacement) would cost the exact same amount as the quest 3S, shouldn't there be an option? I don't think they should take all trade-ins, but rather a select few.  

    user901925786032222
    Honored Contributor
    February 12, 2025

    But how would they decide which to take, without taking them all and rejecting some? Just trust the owners word about the headset?

    Terms & ConditionsAccessibility statement