Urgent Need for Technical Support on Quest 3: No Responses and No Concrete Solutions!

Hello, Meta Community and Meta Team,

I am reaching out to this forum once again after weeks of frustrating attempts to obtain proper support for a critical tracking issue with my Quest 3. I have yet to receive any effective assistance from Meta, and the support experience has been, at best, disappointing.

After numerous email exchanges and a lengthy list of repetitive "troubleshooting steps" that clearly do not resolve the issue, I have been left with no real answers and no clear path to resolution. Furthermore, it seems Meta has little interest in listening to customers, much less addressing issues that emerged after the most recent software update.

I even invested in a new controller in hopes of overcoming the issue, but despite this measure and submitting numerous bug reports, the problem persists, impacting both my experience and my investment.

I am asking for intervention from someone in engineering or a support manager. My experience with the Quest 3—which should be a premium product—has been completely undermined by lackluster support and lack of real solutions. I am exhausted by vague responses and Meta’s apparent lack of commitment to resolving this.

I am demanding an immediate response and a concrete solution.