We've just come across your post regarding your controllers not showing as powered on and we would be able to support you in English. We want you to have the best possible experience in the world of VR, but you are unable to move past the language selection screen. Thank you so much for the screenshot of the message you are receiving,
Please advise which Meta Quest headset you are currently experiencing the issue with and follow these troubleshooting steps:
Remove any unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
Replace the controller batteries with a fresh ones.
Check the LED status (blinking, solid, or no light at all)
Looking forward to your response, as we want to get you back into the Metaverse as quick as possible!
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Thank you so much for advising that you are using a Meta Quest Pro headset. Please be advised we would only be able to assist you in English.
Could you please clarify if you have followed the mentioned troubleshooting steps? If you have and they have not resolved your issue, then please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
