Skip to main content
gramvrc
New Participant
September 29, 2025
Solved

画面が片方映らない

開封してから2日目なのですが、MetaQuest3の右目の画面が灰色一色のまま映りません。

起動ロゴは両目とも表示されるのですが、その後のパススルー画面でこの現象になります。

電源OFF、強制再起動、工場出荷時に戻した後に最新アップデートを実行しても直りません。

右目が映らない事以外は全て正常動作です。

落としたりぶつけたりはしていません。大切に扱っていました。

初期不良かと思い購入店舗に持ち込みましたが、「対応できない、Metaサポートセンターに問い合わせて」と断られました。

どなたか同じ現象や解決方法をご存じの方はいませんか？

Choleni
CholeniAnswer
Honored Contributor
September 29, 2025

Hi gramvrc​ 🙂

Yes, that sounds like a manufacturing defect.

You can reach out to support via email, chat or WhatsApp here:

Get support

Good luck🤞

 

View in thread

12 replies

Choleni
CholeniAnswer
Honored Contributor
September 29, 2025

Hi gramvrc​ 🙂

Yes, that sounds like a manufacturing defect.

You can reach out to support via email, chat or WhatsApp here:

Get support

Good luck🤞

 

    gramvrcAuthor
    New Participant
    September 29, 2025

    Hi, Choleni

    Thanks for letting me know!

    I was feeling a bit down after buying it, but I think I'll try getting support.

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 29, 2025

      Hey there gramvrc,

       

      Thank you for getting in touch! We want you to have the best possible experience in the world of VR and we know how much a display issue like the one you are experiencing can negatively impact it.

       

      The other community member is correct! You can get in touch with us in various different ways, including email, chat or WhatsApp, but you can also send us a private message.  To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      We look forward to hearing from you! 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 30, 2025

      Hi again gramvrc, 

       

      We're just checking in with you and wanting to inquire if you are still experiencing issues with the display of your Meta Quest 3 headset. If so, then please send us a private message by selecting our name to get to our profile page, or clicking here. Then, click "Send a Message" to privately message us! 

       

      Don't forget that you must be signed into the community first to send us a private message.

       

      We are looking forward to hearing from you soon!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        gramvrcAuthor
        New Participant
        September 30, 2025

        Thank you for your message.
        I contacted the support team, and we've arranged for a replacement.
        I look forward to receiving the replacement item.

        Thank you to everyone who showed concern😊

          Terms & ConditionsAccessibility statement