3 meta quest devices , Over 3 years , Same issue , stuck on USB Boot Mode
At this point, I'm not looking for a solution. I just want to know whether Meta, Facebook, or whoever knows about the issue has acknowledged it officially. i just want to know what the issue is
Introduction to the issue: I spoke with support 12 times; I have the transcripts and screenshots. Will get to it at the end.
This is now my 3rd meta device, and exactly 1 or 1.5 years later, it gets stuck on the USB Update Boot page. Tried everything,
- Hard reset
- factory reset
- -leaving it to charge overnight
- Leaving it to charge for 2 hours
- Blip charging
- charging via original plug and cable, through power bank, through wall socket, through extension, through Pc and Mac
- charging through different cables, type c to c, type A to c
- side loading update ( on Windows and Mac)
- pressing the power button for exactly 30, 40 and 60 seconds
- pressing the power button with the volume down key
- pressing the power button with the volume up key
- leaving it to cool off after charging overnight and trying the steps while plugged in and unplugged out
- left it not plugged in for 2 days , then tried other steps
- read every blog and forum from Reddit to X, all the way to the forums in Meta
all 3 headsets, with all 3 S/N spoke to 12 different agents from meta, and their conclusion is
- Replacement, but Asia is not supported
- Refurbished program for out of warranty ( but Asia is not supported
- NO AGENT ACTUALLY TALKS ABOUT THE ISSUE, does not even mention, yes, we have had complaints and are trying to resolve them, nothing, copy-paste forum links, and actually, 1 agent told me to turn on my device and reset it from my meta home page. Nice, I thought AI bots were smarter than this. Can we go back to speaking to people on the phone and troubleshoot the issue
Anyway, I'm seeking clarity about the issue to help me understand what's happening. I appreciate your insights, as I'm not requesting a solution, just information. DO NOT WANT A SOLUTION, just want to know what the issue is. AGAIN, I AM NOT LOOKING FOR A SOLUTION, i want to know is there something i can do to prevent it from happening again freaking only 26 supported countries out of 196.
Thank you