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chipbythesea
New Participant
July 11, 2025
Question

78.1028 Neverending Update Loop

What’s up with 78.1028? I can’t get my MQ3S to update. It tries to download, oddly wants to restart to apply update at the 90% mark, restarts, and then does that again, and again, and again, and again, and again…and now it’s like 1000-degrees of heat…and trying again, and again. What’s up Meta? Relying on interns and AI pair programmers again?

    13 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 11, 2025

    Hey there,

     

    Thank you for bringing this issue to our attention, we really appreciate it.

     

    This is an issue that many users have been bringing to our attention and we are currently looking at a potential fix for the problem.

     

    As there is no guaranteed fix at this current time, we are going to provide you with the Meta Quest update tool to try and force the update and resolve the issue.

     

    We have provided you a link below.

     

    Meta Quest Update Tool

     

    To use the Meta Quest update tool, please select the device you are using, which for you would be Quest 3S. Then, follow the instruction provided to you.

     

    All the steps are provided on the webpage however if you have any questions or get stuck, please don't hesitate to reach back out and we'd be happy to help.

     

    Have a great day!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    steve40
    steve40
    Honored Contributor
    July 11, 2025

    Lots of users have already reported that using the Update Tool does not resolve this issue!

      fsmavsupport
      New Participant
      July 11, 2025

      I also just tried using this option to manually update one of pour headsets.  It finished and said it was successful, but in the Update window it still shows that there is an update to install.  After rebooting the update loop is still there.

      This is very frustrating.  We have 23 headsets, and just this one keeps looping in the Software Update.  We also cannot factory reset, due to then having to purchase an HMS license to re-activate our third-party management system.

      ChillYourLife
      New Participant
      July 12, 2025

      Same problem here. Updated to v78 on a Q3....blank screen after reboot...tried your sideload update same issue....device is not operational...it was before the update!!!

        howard472768
        New Participant
        July 12, 2025

        My MQ3 is operational - so commiserations as you have a worse situation than me.

        steve40
        steve40
        Honored Contributor
        July 12, 2025

        I noticed the size of the update file has changed to 105Mb, so I just tried updating again and it "worked", but it still says I'm on v78.1027 but now I am "up to date". So at least the update loop has gone.

        xVERUCASALTYx
        New Participant
        July 18, 2025

        I had the same problem.  I didn’t mean this to fix it, but at some point my battery drained completely.  Update was successful the next time I started up the headset.

        howard472768
        New Participant
        July 18, 2025

        I tried the update on my MQ3 without the sideload.  What was different was it went straight to 80% and sat there not moving. After 30 mins I rebooted as thought it was stuck. It then announced that the update had worked.

        I am able to do updates now, but as the arrival in gametime cause gaming timeouts (v. annoying) and I am out of warranty I am thinking that a terminal version with no updates may be an idea/option - in case some future update makes it unusable.

        howard472768
        New Participant
        July 19, 2025

        Not sure if this is a red herring, but in case it may be helpful, on Software updates my current version registers only as the build (78) and I can't see any sub-number (1028, 1032 etc.)

        However, as before, I am getting updates and I'm able to game.

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