New Participant

Solved

Accessing downloads from Oculus Quest 2

22 replies
44363 views

Hi everyone,

I’m very new to the oculus quest (I’m actually using it as a part of a study). I’m having issues accessing downloads I got from the browser on oculus quest. They won’t open up and I need that information. I was hoping I could access it from my phone or computer through syncing. Is this possible?

Thank you,

Nadia Jurkovic

MetaStoreHelpAnswer

Community Manager

Hey there brain_cain3! You should be able to access your downloads directly from your Oculus Browser, so we understand how this could be concerning. It's always a good idea to make sure that your permission settings are configured to your preferences. After you've checked your settings, you can access your Oculus Browser downloads from the Oculus Browser menu, and also from the Files app! The Files app will also allow you to sync data from your Quest 2 to your companion app. Any synced data can be accessed on your companion app!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelpAnswer

Community Manager

Hey there brain_cain3! You should be able to access your downloads directly from your Oculus Browser, so we understand how this could be concerning. It's always a good idea to make sure that your permission settings are configured to your preferences. After you've checked your settings, you can access your Oculus Browser downloads from the Oculus Browser menu, and also from the Files app! The Files app will also allow you to sync data from your Quest 2 to your companion app. Any synced data can be accessed on your companion app!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

K

KyaraRuriTF2

New Participant

I tried to follow this but it's still seeming not to work, perhaps the .zip file is what is my issue here, could you add to this?

MetaStoreHelp

Community Manager

Hey Kyara_Ruri_TF2! Not being able to view the files you want can certainly be disheartening. We don't want that for you, so let's see what we can do to get you viewing the content you downloaded. We agree that the file type likely won't save properly. If you're able to get a uncompressed version of the file downloaded onto the headset, it should then show up in the Files app. Some accepted file types are MP4, MOV, M4V, etc.

Hope this helps! If you have any further questions or concerns please let us know, we'll be happy to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

MrMonko

New Participant

i tried to open a file in the files app and it didn't work it was discord

MetaStoreHelp

Community Manager

Hey guys! This is not what we like to hear. We know how important it is to be able to access those important files. You should be able to access your downloads directly from your Oculus Browser, We would suggest making sure that your permission settings are configured to your preferences. After you've checked your settings, you can access your Oculus Browser downloads from the Oculus Browser menu and also from the Files app! The Files app will also allow you to sync data from your Quest 2 to your companion app. Any synced data can be accessed on your companion app! Mr_Monko The file type likely won't save properly. If you're able to get an uncompressed version of the file downloaded onto the headset, it should then show up in the Files app. Some accepted file types are MP4, MOV, M4V, etc.

I hope this information helped, and please feel free to reach out to us any time. We are always here to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

AdamRexxx

New Participant

You just keep saying the same thing over and over, when we're telling you it's not working. Don't bother saying for a fourth or fifth time to check your preferences, there isn't even anything in preferences that relates to this. So instead of just writing some generic thing off the top your head that doesn't even apply, could you maybe actually look into it and give some customer service?

B

BeardedClamm

New Participant

Im having this exact same issue. I download sidequest app and I cant open it up inside the metaquest browser or the files app in the headset. It doesnt show up as an application. The icon for the download shows up as a piece of paper not the sidequest.exe icon. Not sure what to do here?

D

DownunderGrumpy

Inspiring

Use the ADVANCED installer to get Sidequest on the PC.
Sideload Amaze File manager.
It will show up under 'unknown sources' in your app library.
If you require access to archives, like ZIP you can try Solid Explorer to get more advanced features.

Accessing download is relative - like WHAT did you download ?
A video clip for example would just play when you click on it, a PDF might not open at all and archive certainly won't work without additional apps.
Just because you can download things does not mean Meta provides what is required to actually open and use the downloaded files 😉

MetaStoreHelp

Community Manager

Hey there, @potatoqueen.2022! We understand how important it is to be able to access your downloads and manage your files on your device! We'd like to look into this further with you. Can you please let us know what type of file you are downloading and where you were looking for it? Are you receiving any error messages when attempting to access the files? We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO