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Mr7Pieces
New Participant
October 27, 2025
Question

Account always offline

Hi,

I'm trying to be visible online to my friends but seems that my account results always offline I have tryed to change every social option inside the quest3 but nothing change.

Also I have tryied to request support from the support portal but when I try to identify the device the serial that I see printed on it is not accepted as valid and I can't proceed with the direct contact request

1 reply

MetaStoreHelp
MetaStoreHelp
Community Manager
October 28, 2025

Hi Mr7Pieces,

Thanks for reaching out, we want to get you visible to your friends again as soon as possible. Here is a handy guide that should help you access your privacy settings and resolve this. 

 

In regards to your serial number can you double check you are using the correct one, you can find out where to find it here. 

 

If this doesn't resolve the issue please feel free to contact our 24/7 support team and they will be happy to help! 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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