Skip to main content
PricklyBurmese620
New Participant
July 15, 2025
Question

Account cannot be logged in

I unknowingly enabled two-factor authentication on my quest account. Now I need a second level of authentication when I log in, but I don't know what it is. Now I can't log in. I don't know how to solve it. I can't contact META official customer service. I contacted someone who seemed to be official but they ignored me. How should I solve this problem urgently?

 

 

    2 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 16, 2025

    Hi there,

     

    Thanks for posting into our forum. We see you're having issues accessing your account due to losing the 2FA on it, and we'd like to try and help out!

     

    Would you mind sending us a DM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      PricklyBurmese620Author
      New Participant
      July 16, 2025

      Thank you very much for helping me solve the problem.

       

      Terms & ConditionsAccessibility statement