Account-Level Restriction Not Resolved After 6+ Support Contacts – Ticket #09525903

Hi community,

I have been dealing with an account-level restriction on my Meta account for nearly a week (Ticket #09525903) and am hoping someone here — especially a community manager or Meta employee — can help route this to the right internal team.

Here are the key facts:

- The issue persists across multiple Meta Quest headsets (confirmed not a hardware problem)

- The issue also occurs on the Horizon app on both iOS and Android

- Other accounts work perfectly on those same devices

- This is definitively an account-level restriction / database error

Despite providing this evidence repeatedly, I have been redirected to 6 different frontline support agents over nearly a week, each misclassifying it as a hardware issue and directing me to irrelevant troubleshooting steps (factory resets, etc.).

Specific symptoms:

- "Something went wrong, please try again" error when inviting my son to games

- "Restricted" error across multiple headsets and the Horizon mobile app

- All errors disappear when other accounts are used on the same devices

I have formally requested escalation to a supervisor or the Account Integrity team via email, but I am also posting here in hopes that someone can escalate this internally.

Any help or guidance is greatly appreciated. Thank you.