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Frufo
New Participant
August 24, 2025
Question

Account problem

Hello, although my profile status shows “Good Standing” and there are no restrictions or reports on my account, my wallet in the Horizon Shop is marked as restricted (“due to unusual activity”). According to the message, I should be able to file an appeal – but in my account there is no option to submit an appeal. Could you please check my wallet manually and lift this restriction? Account name: Timo (Frufo) Thank you very much!

9 replies

Choleni
Choleni
Honored Contributor
August 24, 2025

Hi Frufo​ 🙂

Unfortunately, several users are having that issue.

reach out to support, so they can look into that.

You can do that via email, chat or whatsapp here:

Get support | Meta Store

Some users found a workaround for the time until this is resolved.

They created another Meta account and use it to gift games to their main account....maybe this is an option for you too?

 

    realbluebo
    realbluebo
    Inspiring
    August 24, 2025

    that is understanable

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 26, 2025

    Hello Timo!

     

    We just came across your post and completely understand how frustrating it can be to run into issues when trying to make a purchase. It’s great to see that someone already recommended reaching out to us directly, that’s definitely the right move!

     

    If you haven't reached out to us yet, feel free to send us a private message at any time. Once we hear from you, we can take a closer look at your account and help sort things out.

     

    Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

     

    We’re here to support you every step of the way

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Ajriley79
    New Participant
    December 16, 2025

    ow long did it take you to resolve this? I tried a half dozen attempts and keep getting run around. I have this issue now. It’s unacceptable 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 17, 2025

    Hey there Ajriley79 

     

    We realize that you are not able to make purchases and this can be frustrating, if you already have an on-going case could you please keep an eye on your emails for our updates, if however you have no email ticket in progress, please give us a PM and we can look into this for you. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Thanks.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    sierraiscool6969
    New Participant
    January 4, 2026

    i’m having a similar problem. It’s saying my Wallet is restricted due to unusual activity. I need to upload my ID. I already have my debit card and my PayPal linked to it and there’s nowhere for me to upload my ID. And I can’t find any place to help. 

    Choleni
    Choleni
    Honored Contributor
    January 4, 2026

    Hi sierra_iscool6969​ 🙂

    Is there no link in the email?

    If not reach out to support via email, chat or WhatsApp HERE

     

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