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New Participant
August 27, 2025
Solved

Account Recovery

  • August 27, 2025
  • 3 replies
  • 902 views

I tried to use my Oculus Quest 2 for the first time in quite a while and it wanted me to set up a Meta account and associate it with the device. I did and then it told me my account was deleted and that I should do a system restore.

Does that mean my purchases are gone? Can I transfer them to a new account?

    Best answer by d0gg

    This happened a while ago. I noticed you said Oculus Quest 2, so I figured you have had it for a while.

    Meta sent out emails informing users that they needed to migrate their user account or they would lose everything and the account would be deleted.

    Here is a sample of the email that got sent. Like it said it was a while ago (2022-2024)

    3 replies

    d0gg
    d0ggAnswer
    Honored Contributor
    August 27, 2025

    This happened a while ago. I noticed you said Oculus Quest 2, so I figured you have had it for a while.

    Meta sent out emails informing users that they needed to migrate their user account or they would lose everything and the account would be deleted.

    Here is a sample of the email that got sent. Like it said it was a while ago (2022-2024)

    Quest 3-[512GB] - v.78 (non-PTC) {PCVR} Predator Orion 5k (i7-14700F - Noctua NH-U12A Cooled)-64GB Crucial Pro 5600 (16GBx4) 8TB SSD (2x1TB Predator Helios PH18 SSD - 2TB WD Black SN770 SSD - 2x2TB Samsung 870 EVO SSD) Predator Nvidia RTX 4070 Ti Super - Win 11 Pro AXE5400 tp-link - Virtual Desktop
    New Participant
    August 28, 2025

    I was able to find this email and another email that contained a coupon code to restore my purchases if I created a Meta account after my Oculus account was deleted. I was able to use that code to restore my purchases.

    Thanks for the guidance!

    New Participant
    May 20, 2026

    Help me plzz