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Tr0naSt0na
New Participant
October 31, 2025
Question

Account restricted due to several violations...

I own a quest 2 and recently purchased a used quest 3s from a friend.

Ive rarely used either since buying them as I was hit with motion sickness.  Also had spine surgery in April and list my mobility. 

Mainly I've been buying games and collecting interesting Free ones.

Today I opened the meta app and accidently clicked on something and a popup stated that:

My account was restricted due to several violations against their conduct in Vr experiences policy. And can't access world's. And to check my email for further details.

Checked email, spam folder etc. Ive never received an email about any violations nor anything else.

Ive never entered any worlds and only briefly played a fishing game i purchased. Tops I've played nor more than 10 to 15 minutes. That's it.

How to I get this rectified and see the violations that occured and when? Im beginning to think my account was hacked.

Help!!!

4 replies

MetaStoreHelp
Community Manager
October 31, 2025

Hey there, we came across your post and wanted to offer some assistance. 

 

We completely understand you're keen to get back into the Metaverse. 

 

You've mentioned that you received a notification stating that your account had been restricted, however, you cannot find an email regarding this. 

 

We'd be more than happy to take a look into this for you. Would you mind sending us a PM so that we can gather some more information? To do so, go to our profile page or click here.

 

Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Participant
November 21, 2025

I cant see to send a PM or I just get sent back to the community forums. 

Choleni
Honored Contributor
November 22, 2025

Hi nynexla​ 🙂

if you are logged in to the forum you should see this by using the link MetaStoreHelp​ provided.

There is a "message" button under "view all badges"

Participant
November 21, 2025

This is the same for me. Trying to design in Worlds and cannot view.