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New Participant
January 6, 2026
Question

Account set up and Horizon+ activation

So I have 2 problems which may be connected, my son got a Meta Quest 3 512Gb for Christmas, i was trying to set up the account for him so used his screen name, this was before I realised that the account i was setting up was for me as he is 12, that means I now have his gamer tag, is there a way to transfer this across to him as it is only him using the VR? Secondly when purchasing the VR it stated there was a 6 month free subscription to Horizon+ i cant find a code for this anywhere or a route to claim this offer, we are in the UK and it was bought from Argos, any ideas

Any help resolving these 2 issues would be much appreciated

And a 3rd question, is there actually a support team for meta or is it only through these forums i can get help?

1 reply

Choleni
Honored Contributor
January 6, 2026

Hi Wilcam13​ πŸ™‚

You can edit your profile name., so your son should be able to use this name again. Not sure if there is some waiting time until that name can be used again.

Edit your Meta Horizon profile information

About your Horizon + subscription look here:

How to redeem an app, game or subscription promotion with the purchase of a new Meta Quest headset

If this steps doesn't work - that happens sometimes - reach out to support.

You can do that via email, chat or WhatsApp HERE

This also answer your third questionπŸ™ƒ