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mrgamingjoe
New Participant
January 21, 2026
Question

account-side authentification broken - "Unable to authenticate with Mothership" (Error 9999)

I tried everything but every game with authentification (Like gorilla tag or orion drift)

gives me the error:

"Unable to authenticate with Mothership

Reason: responce is empty / malformed

Error Code: 9999"

is there any way to fix this without factry resetting my quest?

10 replies

steve40
steve40
Honored Contributor
January 22, 2026

Clear the app data cache or reinstall the game.

mrgamingjoeAuthor
New Participant
January 22, 2026

I already did

steve40
steve40
Honored Contributor
January 22, 2026

Have you tried restarting your router?

Choleni
Choleni
Honored Contributor
January 22, 2026

Hi mrgamingjoe​ 🙂

If the same error occurs on several games, it might be a server issue.

Maybe just wait a bit before doing a factory reset.

steve40
steve40
Honored Contributor
January 22, 2026

Playfab servers seem fine.

    mrgamingjoeAuthor
    New Participant
    January 22, 2026

    Its like in every game that uses playfab for authentification and its been for three days

    STF0811008
    New Participant
    March 11, 2026

    Did you fix this issue?

     

    Having the same issue on meta 3 with the same message but error code 1001

    steve40
    steve40
    Honored Contributor
    March 11, 2026

    In what game? In Roblox, that error is a joke to scare players.

    Error Code 1001 | Gaming Urban Legends Wiki | Fandom

    MrRizz1
    New Participant
    March 23, 2026

    Did you ever end up having this issue fixed? Mine is doing the same.

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