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New Participant
March 18, 2026
Solved

Account suspension

  • March 18, 2026
  • 2 replies
  • 380 views

My child has had his profile suspended saying they believe he is under 13 which he is as i set up child account for him as he is 10 and says i have to confirm his age but when i do it says its wrong so wondering if i inputted it incorrectly is there anyway of finding out or confirming age any other way before his account is deleted

    Best answer by steve40

    is there anyway of finding out or confirming age

    Go to Family Centre on the web. Select your child, scroll down and click "Manage Meta Account"

    Why you need to have the right Meta account for your age to use Meta Quest | Quest help (en-gb)

    Create and manage a Meta account for your child | Quest help (en-gb)

    2 replies

    steve40
    steve40Answer
    Honored Contributor
    March 19, 2026

    is there anyway of finding out or confirming age

    Go to Family Centre on the web. Select your child, scroll down and click "Manage Meta Account"

    Why you need to have the right Meta account for your age to use Meta Quest | Quest help (en-gb)

    Create and manage a Meta account for your child | Quest help (en-gb)

    New Participant
    March 20, 2026

    Thank you for your response but i had already tried that and it doesnt show it due to age needing confirming eventhough it still shows my other childs account including date of birth and get no help from meta whatsoever about resolving this so now have lost all purchases made for him