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sirbenr
New Participant
December 28, 2022
Solved

Adding User to Quest 2

My Son got a headset for Christmas. He does not have a FB account so it is under my name. We would like to add an user account for him we generate the 6 digit code enter it in on the mobile device. Says connected. Then get the error message to try again. We have attempted this multiple times with the same result. 

    SGAtlantisAnswer
    New Participant
    March 31, 2023

    How to add users to your Meta Quest. I finally figured out how to add my children and spouse to my Meta Quest 2. After 3 months of frustration at not finding an answer in the forums or actually getting any kind of response from Facebook aka Meta at all. I now have the solution and am sharing and posting it for ALL that have found themselves in this situation. What is not posted anywhere (that I have found) is when you try to add a user from the headset using the code that is generated on the www.meta.com/device website from your PC or phone, it always returns an error. The solution is as following.

    1. using a PC/MAC go to www.meta.com and create a new account for your new user using their email

    2. verify the account from the email received.

    3. log into the new meta account on the PC/MAC

    4. go thru the steps on the headset to add user and generate a code.

    5. open a new tab on PC/MAC while still logged into the new users account and go to www.meta.com/device

    6. enter the code from the headset.

    7. there should now be a successful message and the new account should be on the Meta Quest.

     

    I hope this solves the problem so many of us have had. Why FB and Meta cannot find a way to let their users know what they need to do to add users is beyond me!

     

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    24 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 28, 2022

    Hey there tdog1717! So you know, a Facebook account is no longer required to join in the World of VR. It's possible to add and use multiple accounts on a single headset, while the account used to setup the headset will always be considered the primary account, you can add up to 3 secondary accounts to the Quest 2 headsets to play games, and app share.

     

    How to Change the Primary Account:

    The only way to change the Primary account on a Quest headset is to Factory Reset the headset, totally wiping everything from the headset, and use the new account to setup the headset. If you perform this, please be sure to enable Cloud Backup so you won't lose all your data.

     

    How to Add Secondary Accounts:

    1. Press the Oculus button on your right Touch controller to pull up your universal menu
    2. Hover over the clock on the left-hand side of the universal menu. When Quick settings appears, select it to open the Quick settings panel
    3. Select Settings in the top-right corner, then select Accounts
    4. Select Add account in the top-right corner
      • If you don't already have an unlock pattern set up for your headset, you will be asked to create one before adding additional accounts to your device
    5. Select Continue, then hand the headset to the other person to add their account to your headset. They will be guided through the initial setup, including logging in to Facebook, adjusting headset fit and setting up Guardian.

     

    Limitations of Secondary Accounts:

    While secondary accounts will still be able to buy, install and use apps and games much like the primary account, there's some key limitations one will encounter when using a secondary account. 

    • Secondary accounts cannot connect to their Oculus account on the Oculus mobile app, meaning they won't be able to use features such as Casting (only to the app), File Transfer and anything else that requires the Mobile app.
      Secondary accounts cannot share their apps to other accounts on the same headset.

     

    If you continue to have any issues with a secondary account addition after following the above steps, please Submit a Ticket and we'll be able to assist further within that platform!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    SchalaZealot
    New Participant
    June 17, 2023

    Why can't they share? What's the point of having families using a headset if they have to repurchase apps for everyone?

      SGAtlantis
      New Participant
      June 18, 2023

      They can share apps, the reason to have a seperate account for each member, is to 1) not let everybody have access to the primary (owners) account and be able to spend money on apps, or change core settings or delete games and screw up the things in general. 2) it allows each player to keep their own progress in games and have their own personalized setting for each game. However as the root primary user the  parent figure can allow all or some games to be shared with all users.  So NO you dont have to buy or install the same game for each player!

        SGAtlantisAnswer
        New Participant
        March 31, 2023

        How to add users to your Meta Quest. I finally figured out how to add my children and spouse to my Meta Quest 2. After 3 months of frustration at not finding an answer in the forums or actually getting any kind of response from Facebook aka Meta at all. I now have the solution and am sharing and posting it for ALL that have found themselves in this situation. What is not posted anywhere (that I have found) is when you try to add a user from the headset using the code that is generated on the www.meta.com/device website from your PC or phone, it always returns an error. The solution is as following.

        1. using a PC/MAC go to www.meta.com and create a new account for your new user using their email

        2. verify the account from the email received.

        3. log into the new meta account on the PC/MAC

        4. go thru the steps on the headset to add user and generate a code.

        5. open a new tab on PC/MAC while still logged into the new users account and go to www.meta.com/device

        6. enter the code from the headset.

        7. there should now be a successful message and the new account should be on the Meta Quest.

         

        I hope this solves the problem so many of us have had. Why FB and Meta cannot find a way to let their users know what they need to do to add users is beyond me!

         

          erfany2013
          New Participant
          February 19, 2024

          thank you so much this helped me a lot

          erfany2013
          New Participant
          February 19, 2024

          same thats what happend to me to

           

          nevopancake
          New Participant
          December 13, 2024

          Hi

          Am trying to add account and am very frustrated.

          I tried adding my dauter and it keep sending emails to request access but when I go into the link it sends me to the my meta account and I don't see where to allow or confirm it. 

          When I tried to open another acount, it sent me to her Instagram and when I entered her user name and password it said "something went wrong, try at another time"

          What can I do to add her to my account?

          It is very frustrating. Please help me🙏🏻

          nevopancake
          New Participant
          December 16, 2024

          Same problem here.  Have 2 kids. Cant seem to create another acount or user for my second kid..

          And can't seem to get help from anyone. Very frustrated, don't know what to do.

          jacob4u
          New Participant
          December 16, 2024

          I am getting the same message “something went wrong, try at another time"

           

          I tried different account and I just keep getting this message and I can’t add second profile to my quest 2 did meta stop supporting quest2??

          how can I add the second profile?

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