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davbs01
New Participant
July 10, 2025
Question

Age verification

A few days sgo i got a Gmail from meta and it said "You have to verify your age or Your account Will be suspended and You Will lose access to all your Games" and i said "well no problem i Will verify My age because i'm more than 13" Guess what? YES THE LINK THEY SEND ME DON'T WORK AND I HAVE BEEN LOOKING TO CONTACT THE CLIENT SUPPORT WICH YOU CONTACT IF IS NOT A "DEVICE ERROR" LIKE NO, IM GONNA LOSE MY ACCOUNT BECAUSE OF THEM.

 

Please someone help MEE i don't want to loose the access to My Games😢

    15 replies

    Choleni
    Choleni
    Honored Contributor
    July 10, 2025

    Hi davbs01​ 🙂

    Here you go:

    Get support | Meta Store

    Monochr0mian
    New Participant
    July 10, 2025

    I’m having this same issue too! I let my little brother use my oculus, and then my instagram, (which was connected to my meta account) got suspended. I can’t even verify my age, because in the email, after I click continue, it just sends me to the accounts center. I’ve tried looking for solutions online, but meta has HORRIBLE support. 

    Shadow4x4
    Participant
    July 20, 2025

    you have about 1-2 months

    Prpldlphn22
    New Participant
    December 30, 2025

    Did you ever get this resolved. I’m new and receiving the same email with bunk links. Send help 🙏🏼 

    steve40
    steve40
    Honored Contributor
    December 30, 2025

    Meta Support.

    coderred911
    coderred911
    New Participant
    December 30, 2025

    Yes, I have three oculus devices, and each of my accounts have flagged, me, the father and facebook owner of my own account, which I already proved on that server/service. It took me forever since it wanted my ID in 1500x definition, like a quality of a screensaver, while an ID is LITERALLY 500x max. Just what is these services actually providing. Thanks for the post, I will keep this updated while I struggle through customer service (cx).

    PS>Wow, I have quote and have photos and emojis here, you trying to get us to communicate or something, because your Meta Device app and PC connection sucks on Meta?

    *Meta, if you respond, how about you link me to get in touch with a real client of these servers or and actual tested "appeals" program, since emails aren't effective links.

    Choleni
    Choleni
    Honored Contributor
    December 30, 2025

    coderred911​ 

    maybe try the chat or WhatsApp option HERE

    Paladannn
    New Participant
    January 3, 2026

    Considering what is said on meta Horizons, I don't understand how age verification works. Hearing kid's saying every word they ever heard. Put in with adult's trying to avoid them, tell them it's wrong only for the brat to scream N louder or the creepy roblox sort cheering them on, wanting to pull them into those closed off question seating areas. Make kid accounts, adult accounts. It doesn't work for youtube but it it helps some. 

      steve40
      steve40
      Honored Contributor
      January 3, 2026

      You are preaching to the choir🤷‍♂️. In the past, a lot of kids bypassed parental controls by creating adult accounts using false birthdates. That is why the kids are out of control. Now, proper age verification is required, and that is why people like the OP are getting caught out 😉. They are technically breaching the Community Standards and could have their accounts banned. To the OP: your link probably doesn't work because you missed the deadline.

        Mikklala
        New Participant
        January 10, 2026

        Are you kidding me? Got the same message when my kid used Roblox on my device. No way to authenticate with bank because my country is not listed and I would never trust meta with my ID. This threatening to remove access for the applications that I have payed money for should be illegal.

        Marcustheplain
        New Participant
        June 25, 2026

        literally the worse experience ever... **bleep** near impossible. I clicked this link "auth.meta.com/verify" after logging into meta quest with every email address I could think of and eventually it asked me to upload an ID... that didnt happen at first but something somewhere finally clicked, idk if it was the person working my help ticket or what... but 3 hours later I got there.

        shaly
        New Participant
        June 27, 2026

        I am trying and the link doesn't work. Says I have until July 3rd. This is lame.

        Choleni
        Choleni
        Honored Contributor
        June 27, 2026

        Hi shaly​ 🙂

        Contact Meta support via email, chat or WhatsApp HERE

          shaly
          New Participant
          July 1, 2026

          I have contacted them and we are going in circles. Nothing they sugested works. I keep getting redirected to a language page when all I need to do is verify my age.

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