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Miller8931
New Participant
December 29, 2025
Question

Age verification

Im having a issue with my new quest 3s it asked me to submit my ID for age verification and I did almost 4 days ago and because of that it has restricted my wallet and I can't purchase anything.  I've looked into contacting support but can't get through to anybody it keeps telling me my s/n is invalid is there a way to speak to someone 

    2 replies

    Choleni
    Choleni
    Honored Contributor
    December 29, 2025

    Hi Miller8931​ 🙂

    You can contact support via email, chat or WhatsApp HERE

      Maccyb123
      Honored Contributor
      December 30, 2025

      Make sure you are using the serial number that's on the box, not the one on the device. The headset and controllers have different serial numbers so the box has the number you need. Also try what Choleni says. 

      Maccyb
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