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New Participant
August 12, 2025
Question

Age Verification by Payment

I just recieved an email stating "Take action on this account by August 22 to keep using it".

I followed the link and chose to verify by payment. Payment went through successfully, but then it asked me to obtain a code from my quest to complete the process. I put on the quest, and no prompt came up to allow me to complete the process. 

Having missed this step, will my account still be locked out on August 22nd despite my card being charged to verify my ID? What else can I do other than scour the very unhelpful support site?

    3 replies

    Mazing
    Inspiring
    August 12, 2025

    It might be asking for the device pairing code. You can get it from Settings > General > About.

    New Participant
    August 12, 2025

    I don't have the option to re enter that code though. So I don't know if my verification was approved. And I am unable to go through that process again. My fear is that come August 22nd my account will be locked despite entering my payment info. Anyone know what will happen? Can someone from Meta please contact me. 

    Choleni
    Honored Contributor
    August 12, 2025

    Hi CoolTeddy17​ 🙂

    You can contact them via email, chat or whatsapp here and tell them about your problem.

    Get support | Meta Store

    Good luck🤞