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New Participant
Nov 11, 2026 5:23 PM UTC
Question

Age verification not letting me complete the form

My account has been flagged as under 13 and I am being asked to verify my age. I was able to get the form to work one time and 1 minute later got an email saying my ID (official gov issued DL) was not accepted and to try again.

Now, everytime I try to click on the “I’m 13 or older”  button it just refreshes the page and nothing more. My account is slated to be deleted and all my purchases gone in just a few days and I have gotten ZERO support or help with this. You just keep telling me to submit the form that does not work. I have tried multiple browsers and devices and get the same thing everytime.

Not really sure how this is not considered theft at this point. Take your money, arbitrarily decide you are not 13 or older, force you to fill out a broken form to prove otherwise, then delete your account and keep all the money you have spent…
 

I am 45 years old for crying out loud… 

 

4 replies

Choleni
Honored Contributor
Nov 11, 2026 5:46 PM UTC

Hi ​@OldbumpyPickle 🙂

Reach out to Meta support HERE.

Scroll down to “orders and returns”, type “age verification issue” in the box and wait for the AI reply, then scroll down and click on “no, this did not resolve my issue”, next select Quest in the product box.

You’ll now get the option to contact support via email, chat or WhatsApp.

Good luck.🤞

New Participant
Nov 13, 2026 9:23 PM UTC

I did get to support but they just keep asking me to send them videos of me clicking the “I’m 13 or older” button that does nothing. Sadly, I get the feeling they don’t know what is wrong so they just are not going to do anything.

Choleni
Honored Contributor
Nov 13, 2026 9:37 PM UTC

Sorry to hear that.

I just can tell you... to be persistent, tell them again and again the link to verify your age isn't working as it should.
Ask for next level support... again and again. 🙁

Maccyb123
Expert Contributor
Nov 11, 2026 9:00 PM UTC

You need to contact Meta support directly about this. 

Maccyb