Air link not working

Hello Rhino162 !

Thank you for reaching out, and we’re truly sorry to hear about the trouble you’re experiencing with Air Link on your  Quest 3. We understand how frustrating this must be, especially after trying so many steps already. We’re here to help.

To assist you further, please try the following steps:

Repair the Quest Link PC App

Visit meta.com/quest/setup

Download the setup file and select Repair when prompted

This will reinstall the app without removing your games or settings

Check for Software Updates

Ensure your Quest 3 and PC app are both updated to the latest versions

Also check for any pending Windows updates and install them

Update Graphics Drivers

Visit your GPU manufacturer’s website (NVIDIA or AMD) and install the latest drivers manually

Disable USB Power Saving

Open Device Manager → Expand Universal Serial Bus controllers

Right-click each USB Root Hub → Properties → Power Management tab

Uncheck “Allow the computer to turn off this device to save power”
Network & USB Optimization

Ensure your PC is connected via Ethernet and your headset is on a 5GHz Wi-Fi network

Use a high-quality USB 3.0 cable and try different USB ports (preferably on the back of your PC)

We hope this is going to resolve your issue, if not, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

What do you see in your headset settings under LINK before you click the Launch button? You need 4 green ticks, and the computer must be "connected" (this "connected" is a confusing term and does not mean a PCVR connection is established yet; it just means the headset is detected by the PC app and vice-versa).

Also, in the Meta Quest Link app on PC, what version are you on? The version number can be found under Settings->General, then scroll right down the bottom. The current version should be: Meta Quest Link app version 81.0.0.828.254 (81.0.0.828.254).

It will not work. Also, meta support now does not have humans to listen to and reply to your threads; instead, they are deploying AI, which is worthless for understanding the depth of the issue and providing an actual answer. As I am also having the same issue now, meaning they have not solved it yet despite the known issue, and it has been years.