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ChickenNuggetMaster11
New Participant
July 24, 2025
Question

Android Recovery

We have the Meta Quest 3S, It says Android Recovery"can't load android system your data may be corrupt. If you continue to get this message to Factory data reset and erase all data stored on this device. Somehow it is not backed up and we have a lot of data apps and money invested that will be lost. Is there a solution ? Thank you 

    7 replies

    Naglis
    New Participant
    July 24, 2025

    press the volume b utton and select factory resset and then log into ur account and u will not lose ur games and u will not lose ur money

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 26, 2025

    Hey ChickenNuggetMaster11, 

    We know this isn't an ideal situation and we can appreciate your concern with factory resetting. Before you try that last-resort option, we'd suggest using our Software Update Tool to force an update onto your headset first!

    Please make sure your headset is fully charged before you use the tool. If that doesn't work, your only option may be to factory reset as prompted. Naglis is right, though - all of your purchased apps are tied to your account, so you won't lose those! However, certain apps may have automatically backed up your progress. You can find out what apps are supported by Cloud Backup here. 

    If you have any other questions, you can always DM us. 

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    SimultaNeal
    Up and Coming
    July 28, 2025

    FYI, this page says it doesn't work in mobile browsers when I try to visit it in firefox or safari on my mac.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 29, 2025

    Hey there SimultaNeal,

     

    We understand that a specific page does not open for you when using mobile browsers and know this can impact your experience. Could you please specify which page is the one that is currently not opening?

     

    In the meantime, please attempt to use a different browser or Wi-Fi network when opening the page in question.

     

    We look forward to hearing from you!

     

     

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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