Skip to main content
KaylemVR
New Participant
October 7, 2025
Question

Anyone help please

My left controller is glitching and it’s still under warranty. How can I go by submitting a claim to use my warranty. When I go through the game it’s always giving a technical difficulties error.

2 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
October 7, 2025

Hey stiligFox,

 

We would recommend taking part in a little troubleshooting first. Can you be more clear on what it is you're experiencing? 

Also what device is it we are talking about as troubleshooting may be different for your device.

 

In the meantime try and unpair then pair your controllers.

 

Alternatively you can claim under warranty here

 

Thanks for getting in touch.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
MetaStoreHelp
Community Manager
October 8, 2025

Hey Kaylem_VR 

 

Hoping you got your controller functioning, if not we are still here to perform more troubleshooting if necessary.

 

Thanks.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Terms & ConditionsAccessibility statement