Skip to main content
skibidiaether69
New Participant
July 12, 2026
Question

Approved warranty return stuck for 3 weeks

My Meta Quest controllers have severe stick drift and broken triggers. I am within my warranty period. Support approved my replacement 3 weeks ago, but the automated email system failed to send the return labels. The support portal now shows an error message stating 'there has been an error processing this request.'

2 replies

Maccyb123
Honored Contributor
July 12, 2026

Unfortunately that is outside of the control of this user only forum.. You will need to talk to Meta Support directly. Here is a link to some options to talk to a human Meta Support person directly rather than an AI. You should definitely contact them.. The return and replacement process isn't the best unfortunately. Goo luck with it. 

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

 

 

    Choleni
    Choleni
    Honored Contributor
    July 12, 2026

    Hi skibidiaether69​ 🙂

    The name you added in your post is just a forum user, they can't help you.

    And MetaStoreHelp​ is absent from the forum since months, they won't reply either.

    Maccyb123​ gave you the link to contact Meta support.

    Be prepared for more time going by and several mails, chats with support until this is resolved.

    My Quest Pro Nightmare: Meta Support Canceled My RMA After Two Months of Silence | Meta Community Forums - 1367885

      Terms & ConditionsAccessibility statement