Participant

Solved

Battery

15 replies
591 views

I have Charged My Meta quest 2 For a 27 or more hours and the amount of charge was 15% And I don’t know what to do I have a 10 watt charge or a 20 i don't remember and i have tried other areas in my house
please help

MetaStoreHelpAnswer

Community Manager

Hello Whirlpoolvr12731!

We just saw your post about the issues you're having with charging your headset, and we’d love to help. Since it’s not powering up as expected, we’d like to offer a few more steps to get this resolved and have you fully charged up again.

1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.

2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.

3. Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.

4. If you're using the Elite Strap with Battery or any third-party accessories that could affect charging or draw additional power, such as external battery packs, cooling fans, or similar devices, please disconnect them and try charging the headset again.

5. Try charging from a different Source (another PC or different wall outlet).

6. Has anything spilled on the headset?

7. Make sure your headset is fully up to date

8. Hard Reboot the headset

Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"

If this doesn’t resolve the issue, please feel free to reach out to us via private message so we can investigate further and provide additional support. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Whirlpoolvr12731Author

Participant

-another one it regular be at 46% I tried to play it was at 1% Couldn’t even play i had it charged for 15 mins

MetaStoreHelpAnswer

Community Manager

Hello Whirlpoolvr12731!

We just saw your post about the issues you're having with charging your headset, and we’d love to help. Since it’s not powering up as expected, we’d like to offer a few more steps to get this resolved and have you fully charged up again.

1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.

2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.

3. Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.

4. If you're using the Elite Strap with Battery or any third-party accessories that could affect charging or draw additional power, such as external battery packs, cooling fans, or similar devices, please disconnect them and try charging the headset again.

5. Try charging from a different Source (another PC or different wall outlet).

6. Has anything spilled on the headset?

7. Make sure your headset is fully up to date

8. Hard Reboot the headset

Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"

If this doesn’t resolve the issue, please feel free to reach out to us via private message so we can investigate further and provide additional support. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Whirlpoolvr12731Author

Participant

ill try This

MetaStoreHelp

Community Manager

If you're still experiencing any issues after trying the steps above, please don’t hesitate to reach out via private message by following the instructions we shared earlier. We’d love to take a closer look and help get things sorted for you.

We’re here for you, and excited to hear back!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

steve40

Honored Contributor

It needs 20 Watts, 10 is insufficient.

Whirlpoolvr12731Author

Participant

I have been charging it fine Before Yesterday

MetaStoreHelp

Community Manager

Thank you for keeping us up to date! In this case we do like to continue this conversation via a private message.

Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Whirlpoolvr12731Author

Participant

i just tried To play and it died ( i charged it for about 1 hour with 2,3,8 ima try 7 in a sec)

MetaStoreHelp

Community Manager

Thanks for keeping us updated.

Please remember that you can reach out to us privately by sending us a PM. This way, we'll be able to gather more information regarding your case, and let you know what your options might be.

- Please select our name to get to our profile page, or click here
- Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community forum first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO