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Korareal
Participant
June 30, 2025
Question

Battery Charging Issue with Quest 3

I’m currently experiencing new issue: the battery is not charging beyond 30–35% for some reason.

It hasn’t been long since I received a replacement Quest 3 due to a previous software issue, and now this is happening again. I’ve already tried a hard reset, but it didn’t help. I’m also using the standard charging equipment that came with the device – nothing unusual.

In addition, I’ve found several posts online describing the exact same problem, so it seems I’m not the only one affected.

I’m honestly wondering why I keep encountering problems like this with a product of this quality.

What happens if I experience another issue after the warranty period has expired? Since this is already a replacement device and the issues appear to be related to either hardware or software – and the device isn’t even two years old – will I still receive support beyond the standard warranty in such cases?

Kind regards

    6 replies

    KorarealAuthor
    Participant
    July 6, 2025

    When will i get an answer to my problem?

    Choleni
    Choleni
    Honored Contributor
    July 6, 2025

    Hi Korareal 🙂

    you are right..... unfortunately, you are not the only one having problems to charge the headset.🙁

    Some users reported that they were able to charge the headset by leaving it in sleep mode instead of turning it off.

    Maybe this work for you, too.

     

    KorarealAuthor
    Participant
    July 7, 2025

    i can no longer do anything because i can no longer charge it. it's at 0%. i've already tried other cables and a factory reset. it didn't help. It can't be that there are problems like this. it's the 2nd time I've had a problem with the VR glasses. Then, after a replacement, the warranty is not even extended although it is obviously a hardware and software problem. What if I get such problems due to Meta's inability. Should I just accept the damage? I haven't even dropped the VR or anything else. I'm very careful with it, but Meta's doing **bleep** and I'm supposed to take the blame. No, I definitely don't accept that. I already got new glasses from Meta because I had a software problem about a year ago and all I got was a white screen. But the warranty remains valid. I don't understand the logic behind it. New device new warranty normally.

    Choleni
    Choleni
    Honored Contributor
    July 7, 2025

    New device new warranty normally.

    If you get your money back and purchase a new device, you'll be covered by a new warranty.

    A replacement device will still be covered by the original device's warranty.

    This is always the case, not just with meta devices.😉

     

    However, if you can no longer use your Quest due to a faulty update, reach out to support and be persistent....even if your warranty period has been expired.

    Get support | Meta Store 

    KorarealAuthor
    Participant
    July 7, 2025

    123

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