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New Participant
September 22, 2025
Solved

Black screen

I've recently bought the oculus 3s but yesterday I went to play it and the battery was totally dead I charged the unit but could only see a black screen I've help the power button to try and turn it off but it's like it's trying to reboot but sticking on the black screen. After a factory reset I got it back on but it's gone back to the black screen I've factory reset the until 3 times and it's gone back to the black screen every time 

New Participant
September 25, 2025

Nothing worked so I've had to get a replacement 👌🏼

4 replies

Participant
September 23, 2025

you might be able to resolve it with a manual update from a PC, which while inconvenient for some, tends to do the job. Best of luck!

New Participant
September 23, 2025

It did an update after the 2nd factory reset but then went black but I will have a look at doing a pc update thanks for the advice 

Participant
September 23, 2025

Happy to help!

If you need further assistance I'd recommend reaching out to Meta's support team directly via email, as they can further address your request for assistance and potentially send a replacement unit depending on the device in question's warranty status.

BlackpoolhAuthorAnswer
New Participant
September 25, 2025

Nothing worked so I've had to get a replacement 👌🏼