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PrinceDeclan16
New Participant
September 10, 2025
Question

Black Screen After Factory Reset

Hello, my son all of a sudden got a spinning wheel of death saying they couldn't detect the boundary or whatever. After troubleshooting everything we did a factory reset, three times now, and it just boots to a black screen. We bought this back on July 9th through Amazon and bought the Asurion warranty on it, but figured I would try and reach out here to see what I can do. I cannot contact support because it won't let me seemingly because it wasn't bought from this site?

    2 replies

    Maccyb123
    Honored Contributor
    September 10, 2025

    If it's an official product you should be able to get some support no matter where you bought it. I'm using my device in Turkey which isn't an officially supported country but they were very helpful with a software issue I had. The store support link is at the bottom of the screen and you can also contact them through the Meta phone app. Good luck !

    Maccyb
      Choleni
      Choleni
      Honored Contributor
      September 10, 2025

      Hi PrinceDeclan16​ 😃

      as Maccyb123​  said.... you don't need to buy from Meta web site to get support for your headset. Just go here:

      Get support | Meta Store

      But...... Meta only ships to supported countries.

      So, if you need a replacement for your device and you are not based in one of those, it might be better, you go with  your Asurion warranty or Amazon.

       

       

       

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