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DGil1981
New Participant
December 17, 2025
Question

Broekn Quest 3: Unable to contact support for help

My sons Quest 3 broke. The head strap has come off right at the charging port. Ive been trying to contact support for help. The webistes as much use as a choclate tea pot. When I put the serial number in its telling me theres no such product when Im literally holding the **bleep** thing in my hand. Theres no option to speak to an actual human being. So can anyone help me to please for the love of god fix this for him please? 

    6 replies

    Choleni
    Choleni
    Honored Contributor
    December 17, 2025

    Hi DGil1981​ 🙂

    You must put in the serial number from the box, not from the headset itself. I know, the help page says put in headset serial number🙄....but that's not correct.

    For contacting support via email, chat or WhatsApp go HERE

     

      DGil1981Author
      New Participant
      December 17, 2025

      So having spoken to a chap Ive been told that a product that is less than a year old bought as a Santa present cant be replaced because its out of warrenty and wouldnt have been covered anyway and my only option is to buy a second hand one at a discounted price which is €50 more than what I actually paid. Disgusting greed

       

        Choleni
        Choleni
        Honored Contributor
        December 17, 2025

        DGil1981​  why is it out of warranty when it is less than a year old??

        You have at least one year warranty.

         

        Martok
        New Participant
        December 17, 2025

        We can't see how it has come off, so I'm gonna ask you this just in case.

        Did it actually break off? I'm asking because the headstrap can be replaced. So it could have just come off in the intended way. I've placed a link below to a youtube video that shows how it can be removed.

        Meta Quest 3: How to remove the headstrap 

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